Web Application

NetWest Solutions is geared towards providing the best quality web application services that is combined with an individuality that is unique to your requirements.

We provide professional web application services that enable you to showcase your products and services and ensure the smooth functioning of business processes. We deliver new applications for clients or reconfigure existing applications, addressing their specific needs.


Web Design & Development

If you know that the first impression of your online presence means a lot to visitors, then your one step solution provider is NetWest Solutions.

We at NetWest Solutions work upon designing and developing a web presence that appeal to your visitors and clients, and makes them want to come back for more.


Software Development

NetWest Solutions provides qualitative, cost-effective and time bounding offshore software development services. With a blend of business analysis and the use of latest technology, NetWest Solutions develops state-of-the-art and custom software & web based applications.

Our team of experts works on platforms that provide you the best of services. Using custom programming skills involving the latest and most effective development technologies, such as .NET(ASP.NET, C#, VB.NET), PHP, ASP, Java, MYSQL, MSSQL & C#, our team at NetWest Solutions provides tailor made services according to the clients needs.

NetWest Solutions provides you with custom software solutions that help you to keep ahead of your competitors by continuously improving your IT-based business solutions. Our variety of services include:

  • Custom eCommerce Solutions (B2B and B2C)
  • Affiliate Networking
  • Application Design & Development
  • Database Design &Development
  • Websites and web-tools
  • Web Development
  • Database Maintenance & Support
  • System Administration & Maintenance
  • System Integration
  • Database Business Applications
  • Distributed (client-server) applications
  • Custom components and libraries (ActiveX controls, plug-ins, etc…)
  • Internet/Intranet Applications

Services Offered:

  1. Software Development
  2. Web Applications
  3. Client-Server Technology
  4. E-business Solutions
  5. Multimedia
  6. Portal Development
  7. System Integration
  8. Technical Support

Outsourcing:

  1. Service Level Agreements (SLA)
  2. Application Management
  3. Quality Testing
  4. Maintenance
  5. End-User Training and Support
  6. Remote Management and Service Delivery

Mail Support:

We are able to rapidly and professionally analyze, and answer to any of your customer queries. We conduct training programs on vocabulary enrichment, business writing and soft skills to exceed the performance of every BPO Executive beyond the expectation of the client. Email Support Process includes Transaction Processing, Order Fulfillment, Query Solution, Response to Inquiry or feedback etc.

Email support can be provided for following areas :

  • Order Fulfillment
  • Query Resolution
  • Response to Inquiry or Feedback
  • Subscription Services
  • Pre-Sales Post-Sales & Order Fulfillment
    • Product Inquiries
    • Order Taking
    • Documentation & Payment Queries
    • Post-Sales Product Support
  • Effective up-selling and cross-selling to existing customers during message
  • Technical Support/ Help desk
    • Troubleshooting for Products and Services
    • Complaint Registrations
    • Guiding Customers in Collecting Information
  • Billing Information
    • Queries About Account Balance
    • Payment Information
    • Changes in Personal Information etc

Our Email Support teams works with pre-decided methodology in different ways :

  • Segregate all the emails & forward to related email address to the concerned person in order to improve response time & enhance quality of the response.
  • Our BPO Executives are trained to capture Email Query handling. They are given extensive training on services & products of your organization.
  • BPO people are given knowledge of current & other maturing email software.
  • We scan sheets of emails to monitor and grade e-mail responses on parameters such as header, footer, grammar, correct response, etc.
 
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